Which Dangerous Goods & Hazardous Materials course should I complete?
Introduction to Dangerous Goods and Hazardous Substances (Level 1)
The Level 1 course is an introductory course. It applies to any employee that may work with or in the vicinity of dangerous goods and hazardous substances. It provides a basic understanding of dangerous goods and hazardous substances and the risk management approach to minimise their risks in the workplace.
Dangerous Goods & Hazardous Substances – Distribution & Receiving (Level 2)
The Level 1 course is a pre-requisite for this Level 2 course. The Level 2 course provides further understanding for employees in a role that requires them to receive, handle, store, segregate or transport dangerous goods and hazardous substances.
Are there any pre-requisites for the Dangerous Goods & Hazardous Materials courses?
There is no pre-requisite for the Level 1 course – Introduction to Dangerous Goods and Hazardous Substances.
The Level 1 course is a pre-requisite for the Level 2 course – Dangerous Goods & Hazardous Substances – Distribution & Receiving.
I enrolled in the Level 1 course only but now I need to enrol in the Level 2 course as well. How do I do this?
Which industries do the Dangerous Goods & Hazardous Materials courses relate to?
The Level 1 course – Introduction to Dangerous Goods and Hazardous Substances, relates to any industry or workplace that contains dangerous goods and hazardous substances.
The Level 2 course – Dangerous Goods & Hazardous Substances – Distribution & Receiving, relates to industries involved in the distribution, receiving, warehousing or transport of dangerous goods and hazardous substances.
Is there a specific type of internet connection required?
Broadband/Cable Internet is required. 3G Wireless, including the ones having USB Wireless Modems, are NOT recommended, neither is dial-up as it is not suitable.
What type of web browser and computer can I use?
The supported browsers for this course include Internet Explorer 8+, Mozilla Firefox and Google Chrome. Your browser should be up to date with the latest version for optimal performance. This course is compatible with desktop computers (screen resolution of at least 1024×768), iPad, iPhone, iPad mini, android tablets and android phones.
Where can I download the browser plugins?
The following plugins and software are free.
Mozilla Firefox, Internet Explorer– our preferred internet browsers.
Adobe Flash plugin – required to display the course.
Adobe Acrobat Reader – used to view/print your certificate.
I have lost my certificate / Login details, what do I do?
You can log back in and print or email your certificates any time you need to (provided they are still valid) Please contact our support centre if you are having any difficulties logging in. Please check your receipt to confirm that you did the course through us. We can only help if you have registered with us.
What do I do if I cannot locate my registration email?
Some email programs direct these kinds of emails to the “junk mail” folder, so check here first. If you still cannot locate it send an email to our support and they will assist you. Also our website provides a “Forgotten Password” function which after answering your chosen questions will email you back your registration email.
How long do I have to complete the course?
You have access to the system to complete the course for 3 months from when you make payment.
What do I do if I fail the course?
The good news is that you can continue to take the assessments until you pass, at no additional costs. You will only be able to proceed to the next assessment once the previous one has been passed.
How can I make payment for the training?
You can pay via credit or visa debit card.
Alternatively we can send you an EFT form, or you can send us a money order (we accept no responsibility for money orders that are lost in the post). In both of these cases it can take 3-5 days to gain access to the course.
Can I get a Tax deduction?
Please contact your accountant for information on this.
Still have more questions?
Then visit the our support centre page where you can live chat with our support team or leave us a voice message or submit a support ticket. We are here to answer any further questions you may have or to get you started.
How do I listen to the voice-over and play each page when I am using my iPad?
To listen to the voice-over and play each page, you will need to press the ‘Touch to play audio button’ at the top right corner of each page.
Why are some of the text or images not displaying on my iPad?
If you experience any issues with text or images displaying on your iPad, simply press the ‘Replay’ button to reload the page. All text and images should now display correctly.
Unique Student Identifier (USI)
Beginning in 2015 if you are undertaking nationally recognised training delivered by a Registered Training Organisation (RTO) you will need to have a Unique Student Identifier (USI). Your USI gives you access to your online USI account which will contain all your nationally recognised training records and results from 1 January 2015 onwards.
If you don’t already have your USI number this can be created easily through the profile section of your account. For more information regarding the USI please visit www.usi.gov.au.